Política de reembolso

REFUND & RETURNS POLICY

We want you to love your Nuiselle. If something isn't right, you have 30 days from the day your order arrives to request a return.

To be eligible, items must be unworn, unwashed, and in their original condition and packaging, with any hygiene seal intact. For hygiene reasons, we're unable to accept returns on items where the hygiene seal has been removed, unless the item is faulty.

How to return: Email us at teamnuiselle@gmail.com with your order number and the reason for your return. We'll reply with instructions on how to send your item back.

Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. We recommend using a tracked service, as we can't be responsible for items lost on their way back to us.

Refunds: Once we receive and inspect your return, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take a little longer to appear.

Faulty or incorrect items: If your item arrives faulty, damaged, or not what you ordered, contact us within 14 days of delivery and we'll make it right — a replacement or full refund, including any return postage.

Your right to cancel (UK): Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason, subject to the hygiene conditions above. This is in addition to our 30-day returns window.